Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
friendly staff
great location
noisy rooms
chaotic dining
8.4/10
Great
Rooms
6.8
Location
7.9
Service
7.2
Dining
6.4
Guest reviews
8.4/10
based on 12 reviews
4/5
based on 1971 reviews
7.8
7.8/10 based on 5104 reviews
#7 of 16 hotels in Caloundra based on Tripadvisor
Adam
United Kingdom,
May
2024
7.8/10
The hotel offered a clean and comfortable stay, but some aspects were not as expected. The service was helpful and friendly, contributing to a pleasant experience. Its location was convenient, providing easy access to various attractions, yet some cleanliness issues were noted. The dining options were decent but could use improvement in quality and variety.
Rooms
7.0
The room we stayed in was tidy and clean, suitable for a disabled accessible room.
Service
9.0
The staff, including those at the restaurant, were all helpful and friendly, ensuring our needs were met.
Location
8.0
The location was perfect, very close to everything we wanted to explore, with beautiful surroundings and nearby amenities.
Dining
7.0
The dining experience was pretty good, meeting our expectations but lacking some fresh fruit options for breakfast.
Facilities
8.0
The hotel facilities met our basic needs, ensuring a comfortable stay.
Max
United Kingdom,
March
2024
5.6/10
The hotel offers clean rooms but outside access can feel unsafe for a family resort. The rooms, although clean, were a bit noisy from hallway sounds. The service was friendly and helpful, disregarding urgent situations. The location is close to a water park but needs repair. The dining experience was basic with overpriced buffet breakfast. Overall, average value for money.
Rooms
7.0
The rooms were clean but noisy at times.
Service
6.0
The service was friendly, although they disregarded urgent situations.
Location
5.0
The hotel is conveniently close to a water park but needs upgrading.
Dining
5.0
The dining experience was basic with overpriced offerings.
Facilities
Facilities need repair and upgrading.
Richard
United Kingdom,
March
2024
7.8/10
The hotel rooms were comfortable and large, but sleeping was uncomfortable due to bright lights outside and noise from trucks. The service was mostly amazing and friendly, though there were some rude moments at breakfast. The location was fantastic with great activities nearby, but the shower doors were a minor inconvenience. The dining experience was generous but could benefit from more variety. The facilities were well-maintained.
Rooms
7.0
The rooms were big, with projectors and easy-to-hear audio.
Service
8.0
The service was fantastic overall with amazing and attentive staff, but there were occasional rude interactions at breakfast.
Location
9.0
The location was fantastic, close to supermarkets, bus stops, and surrounding attractions, making it very convenient for travelers.
Dining
7.0
The dining was generous, but lacked variety in the daily offerings.
Facilities
8.0
The facilities were well-maintained, with homemade cakes available.
Miles
United Kingdom,
December
2023
6.0/10
The hotel's location is great, close enough to town for convenience, yet far enough for a pleasant walk to Caloundra's center. The rooms are in desperate need of an upgrade and are only serviced weekly or on request. Service is a mix of unfriendly and helpful staff. The dining selection is good but could offer more options. Facilities are average, with some limitations.
Rooms
5.0
The rooms are very old and urgently need upgrading. They are only serviced weekly or upon request, leading to inconvenience.
Service
5.0
Service is a mix of unfriendly encounters but also helpful staff available. Some instances of miscommunication regarding charges were reported.
Location
8.0
The hotel's location is ideal, offering proximity to various attractions and facilities within walking or short driving distance.
Dining
7.0
The dining options are satisfactory but could be improved with more variety to choose from.
Facilities
6.0
Facilities are basic with limitations in room servicing and some unfriendly encounters reported in service.
David
United Kingdom,
October
2023
7.2/10
The hotel's rooms were spotless with the exception of a stain on the curtains, and the staff and amenities were top-notch. However, there were several cushions and surfaces with noticeable stains, including a blood stain on a cushion.
Rooms
8.0
The rooms were clean and well-maintained, except for a stain on the curtains.
Service
6.0
The service was a bit lacking as the staff randomly delivered pool towels to the room and were not considerate about certain requests.
Location
9.0
The hotel's location was great for attending local activities and provided entertainment for both adults and children.
Dining
7.0
The dining experience had its ups and downs, with an awesome buffet breakfast but some inconvenience with water park and playground hours.
Facilities
6.0
The hotel's facilities were average with room for improvement in certain areas.
Julian
United Kingdom,
October
2023
7.0/10
The hotel is ideally located between Hervey Bay and Gold Coast, close to the beautiful Kings Beach and convenient shops and water activities. The rooms were well-serviced for the price, although some areas could use a refresh. The service was mixed, with friendly staff but occasional disturbances. The dining experience had its ups and downs, with some wait times despite great food options. The facilities offered were decent, with room for improvement.
Rooms
7.0
The room servicing was satisfactory for the price paid, but some areas could use updating.
Service
6.0
The staff was friendly overall, but there were occasional disturbances during the stay.
Location
8.0
The location is fantastic for beach and water activities, although some areas could use maintenance.
Dining
7.0
The dining experience had its moments, with some wait times despite the quality of the food.
Facilities
7.0
The facilities offered were decent, with room for improvement.
James
United Kingdom,
October
2023
7.6/10
The resort offers spacious and clean rooms with a nice layout. The staff is friendly and attentive, especially Michael at Reflections restaurant. However, the bathroom lacked ventilation and the surrounding area was muddy after rain, impacting some activities. Overall, a pleasant stay with few minor inconveniences.
Rooms
8.0
The rooms were clean and tidy with a nice layout.
Service
9.0
The staff was super friendly and attentive, especially towards kids.
Location
7.0
The resort was very close to shops but had limited seating around the pool and bar area.
Dining
7.0
The dining experience was very plentiful, especially for breakfast, but dinner was underwhelming.
Facilities
7.0
The facilities were satisfactory, although some activities were impacted by the muddy grounds.
Angela
United Kingdom,
October
2023
7.6/10
The hotel had a few issues in the rooms with a moldy smell and noise from the corridor until late at night. The outdated phones made it hard to connect with reception. However, the staff was fantastic and offered laundry services, welcome drinks, and assistance with tours. The location was excellent, close to the beach and family entertainment. The dining experience was chaotic on weekends, but the villa kitchen was great. Overall, a place with some ups and downs.
Rooms
6.0
The rooms were a little untidy with a moldy smell and noisy due to their location next to the corridor.
Service
9.0
The staff was fantastic and offered various services like laundry and assistance with tours.
Location
8.0
The hotel's location was excellent, close to the beach and family entertainment.
Dining
7.0
The dining experience was chaotic on weekends, but the villa kitchen was great.
Facilities
8.0
Offered laundry services, welcome drinks, and tour assistance.
friendly staff
noisy rooms
Gerald
United Kingdom,
August
2023
7.2/10
The hotel offers excellent rooms with amazing views to beautiful gardens. They were clean and tidy, with easy parking and friendly staff, although the standard was slightly below what I expected for this price range. The service was accommodating, with a few minor hiccups in communication and stress levels. The location, though not ideal in terms of opening and closing hours and parking overflow, was a standout feature of the resort. The dining experience had its ups and downs, with some limitations in booking options but still providing a taste of Mediterranean dishes. Overall, the facilities were satisfactory, catering to basic needs during the stay.
Rooms
8.0
The rooms provided amazing views of beautiful gardens and were clean and tidy.
Service
7.0
The service was accommodating despite some minor stressed moments and miscommunications. They offered additional services like laundry and tours/ticket assistance.
Location
8.0
The location, although with drawbacks in opening hours and parking spaces, remained a highlight of the resort, being close to many attractions while providing a quiet environment.
Dining
6.0
The dining experience had its fluctuations, with some limitations in bookings but offering flavorful Mediterranean dishes.
Facilities
7.0
The facilities met basic needs and were satisfactory during the stay.
Rosie
United Kingdom,
July
2023
7.0/10
The hotel rooms had a convenient kitchenette but smelled a bit stale at times. The courtyards, though linked, could use more privacy. The service was hit or miss with staff being unpredictable and inconvenienced. The location was great for beach access but crowded during peak hours. The dining experience was excellent, although dryers were lacking in the laundry area. Overall, a mix of convenience and drawbacks.
Rooms
7.0
The rooms just outside the door had a kitchenette and basic items. They were a bit old and occasionally had a stale air smell.
Service
5.0
The service was unpredictable, with staff sometimes unavailable or inconveniently timed.
Location
8.0
The hotel is attached to the rooms and great for accessing bars and restaurants. However, it can get very crowded in the evenings.
Dining
9.0
The dining experience was excellent, offering some of the best meals I've had. The laundry area lacked enough dryers, though.
Facilities
6.0
The hotel facilities were decent, but improvements could be made, such as adding more dryers.
Mike
United Kingdom,
May
2023
7.8/10
I was impressed with the hotel's proximity to the beach and downtown Caloundra, making it incredibly convenient. The rooms were comfortable and clean, though the lack of daily servicing was a minor inconvenience. The service was exceptional with friendly and helpful staff. However, the dining experience fell short with limited options and quality concerns. Overall, a great location with some room for improvement in services and dining.
Rooms
7.0
The rooms had a slightly musty smell at first but clearing it with fresh air helped. Lack of daily servicing was a downside, but the availability of some Foxtel channels was a nice touch.
Service
9.0
I found the staff to be extremely friendly and helpful. They were attentive and quick to respond to any requests, going above and beyond to ensure a pleasant stay.
Location
10.0
The hotel's location near the water park and downtown area was perfect. Having the beach and Woolworths nearby was very convenient for our needs.
Dining
5.0
The dining experience was a bit chaotic with limited options and subpar quality of some items. Improvement in the variety and quality of food would greatly enhance the overall stay.
Facilities
8.0
The hotel offered laundry services and convenient tours/ticket assistance. The presence of a restaurant onsite added to the convenience of the stay.
Jack
United Kingdom,
May
2023
5.8/10
The hotel is situated right next to the corridor, making it prone to noise disturbances until late at night. The rooms had various issues like a large stain on the carpet, missing cutlery, and faulty batteries in the safes. The front counter staff during breakfast was loud and not very welcoming, affecting the overall experience negatively. On the positive side, the reception staff was helpful, and the hotel offered an inclusive breakfast.
Rooms
5.0
The rooms had several issues like stains on the carpet and missing amenities.
Service
7.0
Despite the loud dining room staff, the reception team was helpful and quick to fix any problems.
Location
7.0
The hotel's location provided easy access to supermarkets and restaurants but stayed busy, especially around the water park area.
Dining
5.0
The dining experience was subpar, with issues like running out of food and staff shortages.
Jameson Inn Conyers
Candlewood Suites Dtwn Medical Center
R Hostel Namba South
La Posada
Sonesta Es Suites Jacksonville
Holiday Inn Bridgeport-Trumbull-Fairfield, An Ihg Hotel
Super 8 By Wyndham Olney
Thistle London Hyde Park Lancaster Gate
Jaz Makadi Oasis Resort
Glk Premier Acropol Suites & Spa
National Hotel
Pine Hill Resort